What mistake did I think I’d made with my client? And what did it actually show me you need to know about working with your designer? Watch here …
Are you being made to feel like you’re a thorn in your designer’s side?
An interesting thing happened to me recently in my work with a UA client, and I thought I’d made a mistake by helping them out. However, what instead transpired was the realisation that something else was wrong … and frankly, I have had enough of it.
This blog is a video, just shot in my office, without much prep at all … because I really wanted to share this story, and invite your thoughts on it too.
In my experience, this happens far too frequently in this industry, and in the process, the homeowner gets left behind.
Precisely when the homeowner should be queen (or king) … and the designer, simply their professional facilitator and guide.
I am very used to collaborating in my design work … to inviting feedback, ideas and input from others (clients and professionals alike). I explain how and why in this video. It has, in my opinion, always been one of the most beneficial factors in achieving the best outcome for the project. Because no one person, designer or otherwise, has all the answers.
I may annoy my design colleagues with my opinions on this, and you may disagree with me. However, I think this is an important conversation to have, and my intention with Undercover Architect IS to disrupt this industry. So here we go … (the 5 minute mark is where I share where things went pear-shaped).
This is what the client had to say about their UA Reno Rescue package …
I have to compliment you again on this service – the consideration you have given to how we live now and our needs for the future – your service, expertise and commitment – it is outstanding!
I engaged you to seek your expertise and ideas based on our brief before our designer started the concept plans.
Having headed down the wrong path design wise with a draftsman I now appreciate how critical it is to get the design right from the beginning – to ensure a wonderful result and to avoid disappointment and expense if things don’t work well when they are translated from the plans to the reno.
The most valuable things we have gained from our UA Reno Rescue are amazing plans, drawn to scale, with careful consideration of our ideas and the brief I provided.
The fact that you took them time to request and read the completed questionnaire told me you were serious about helping us get the design right and reach our goals.
The Vimeo was incredible – “walking through” the plans with you whilst listening to you describe why you design things in a certain way or what options are available in regards to certain design features was incredibly useful and whilst listening to you, I could gain a greater understanding of why things are done a certain way so it all made so much more sense!
Having Option A and B upper and lower floor was also incredibly useful as we ended up with two full sets of plans.
I’d love to hear your feedback on this post – please comment below. And if you know of someone who this information could help, please share it with them.